EFFECTIVE DATE: April 30, 2014
This Privacy Policy (Policy) discloses the practices of Vitovia concerning personal information we obtain about you. By using Vitovia, in any way accessing Company, or using other services of Vitovia (collectively the Services), you are accepting the practices described in this Policy.
This Policy notifies you of: (a) what personal information of yours is collected when you access Vitovia and/or use the Services or purchase any product; (b) how the information is collected; (c) how the information is used and shared; (d) our efforts to maintain the security of Sensitive Information; and (e) other details concerning your personal information and our policies.
This Policy does not apply to the practices of companies that Vitovia does not own or control, or to people that we do not employ or manage.
Information Collection
and Use
Information collected by Vitovia is stored in a single, secure database,
accessible only by Vitovia. Vitovia collects information from our paying
customers or other persons who use, attempt to use, or purchase Vitovia
products or the services at several different points and from different
sources, all or some of which may apply to you.
* Registration
When you sign up as a customer or potential customer, we ask for, and you are
required to give, your name, address, zip code, telephone number, email
address, credit card or checking account number, and credit card expiration
date. Once you register as a customer with us, you are not anonymous to us.
* Cookies
Cookies are alphanumeric identifiers that we transfer to your computers hard
drive through your Web browser.
* Log Files
Vitovia automatically receives and records information on its server logs from
your Web browser, including your IP address, cookie information, and the page
you requested. We use IP addresses and cookies to analyze trends, administer
the site, track members and users movements, and gather broad demographic
information for aggregate use. IP addresses are not linked to your personal
information.
* Information from Other
Sources
For reasons such as improving personalization of our Service (for example,
providing better product recommendations or special offers that we think will
interest you), we might receive information about you from other sources and
add it to our account information. We also sometimes receive updated delivery
and address information from our shippers or other sources so that we can
correct our records and deliver your next purchase or communication more
easily.
Use of Information
Information we collect is generally used for the following purposes:
1. To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers.
2. To improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our sites content, layout, and services. These uses improve our Services and better tailor them to meet your needs.
3. To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. At times, we may look across multiple members or users to identify problems or resolve disputes, and in particular we may examine your information to identify members using multiple Member Ids or aliases.
4. Sharing of Information. We may use the personal information that you supply to us and we will bring selected retail opportunities to you via direct mail, email, online and telemarketing. Vitovia may sell or rent aggregated statistical information and user, member or former member specific information, including name, address, telephone number and payment information, to our marketing partners or other third-parties. If you want Vitovia to stop sharing information it has about you in the future, you may notify us of this fact by contacting Vitovia's Customer Service department.
We reserve the right to disclose personal information, including Sensitive Information, when we believe that such disclosure is appropriate to comply with the law or a request by a government official, to protect the rights or property of Vitovia, or to enforce our Terms and Conditions of Use. In the event that Vitovia or substantially all of its assets are acquired by a third party, member information and Sensitive Information may be some of the transferred assets.
Use of Data Collected
We use your personal, demographic and profile data to enhance your experience
at our site and to enable us to present content we think you might be
interested in. We use your contact information to send you information about
our company and promotional material from our partners. We may also use your
personal, demographic and profile data to improve our site, for statistical
analysis, for marketing and promotional purposes, send SMS alerts or
notification, and for editorial or feedback purposes for our advertisers.
Information collected by us may be added to our databases and used for future
telemarketing, SMS text-messaging, e-mails or postal mailings regarding site
updates, new products and services, upcoming events, and/or status of orders
placed online. By using this site, you agree that you may be contacted in any
manner contemplated in this section even if your number is found on a do not
call registry, in-house list or similar registry.
SMS Offering and Opt-out
rights
By completing or submitting a registration form or partial registration form
you are consenting to receive SMS, wireless or other mobile offering to your cell
phone. You understand that your wireless carrier's standard charges and rates
apply to these messages. For SMS text messages, you may remove your information
by replying "STOP", "END", or "QUIT" to the SMS
text message you have received and we will remove your personal information
within 10 days of receiving such request.
Agents
We employ other companies and individuals to perform functions on our behalf.
Examples include fulfilling orders, delivering packages, sending postal mail
and e-mail, removing repetitive information from member lists, analyzing data,
providing marketing assistance, processing credit card payments, and providing
member services. They have access to personal and Sensitive Information needed
to perform their functions, but may not use it for other purposes.
Special Offers and
Announcements
Active customers and former customers will occasionally receive information on
products, services, special deals, and a newsletter.
Security
Vitovia takes every precaution to protect our users and members Sensitive
Information, both online and offline. Your Sensitive Information is
password-protected for your privacy and security. Sensitive Information is
encrypted and is protected online with the best encryption software in the
industry - SSL.
Sensitive Information is also protected offline in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or member services representative) are granted access to Sensitive Information. Furthermore, all employees are kept up-to-date on our security practices and changes in those practices. Finally, the servers that we store Sensitive Information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to us using the Vitovia online contact form.
Other Sites
Vitovia forwards users and members to other sites. Please be aware that Vitovia
is not responsible for the business and privacy practices of these other sites.
We encourage you to be aware of this when you leave our site and to read the
legal notices and privacy policies of each and every website you visit.
Correction/Updating
Personal Information
If a members personal information changes we will endeavor to provide a way to
correct or update that members personal data provided to us. Visit
our Customer Care section to update
Notification of Changes
If we decide to change our Policy, we will post these changes on our Home page
or provide other notification of our revised Policy so our users and members
are always aware of what information we collect, how we use it, and when we
disclose it.
Children's Online Privacy
Protection
Vitovia serves general users of the World Wide Web. We support and comply with
the Children's Online Protection Act (COPPA) and we do not knowingly collect
information from children under the age of 13, nor do we share such information
with third parties. Children under the age of 18 may use Vitovia only with the
involvement of a parent or guardian.
Special Notification for
California Residents, Your California Privacy Rights
Individual customers who reside in California and have provided their personal
information to Vitovia may request information about our disclosures of certain
categories of personal information to third parties for their direct marketing
purposes. Such requests must be submitted to us using Vitovia online contact
form. Within thirty days of receiving such a request, we will provide a list of
the categories of personal information disclosed to third parties for
third-party direct marketing purposes during the immediately preceding calendar
year, along with the names and addresses of these third parties. This request
may be made no more than once per calendar year. We reserve our right not to
respond to requests submitted other than to the address specified in this
paragraph.